[PROJECT_NAME] Refund Policy

Effective date: [DATE]

Purchases are final. We don't give refunds in general. Every purchase on [PROJECT_NAME] is a one-time payment; nothing renews or charges you again automatically.

We do refund in these cases:

• Billing errors. You were charged twice or charged the wrong amount. Tell us within [REFUND_DAYS] days at [SUPPORT_EMAIL] and we refund the difference.
• Not delivered. What you paid for was never made available to you and we can't fix it.
• Where the law requires it. Nothing here limits your rights under consumer law.

Customers in the EU and UK: you normally have 14 days to withdraw from an online purchase. For digital content and services that start straight away, you are asked to agree that delivery starts at once and that you lose this right once it has started. If you didn't agree, the 14-day right applies.

To ask for a refund, email [SUPPORT_EMAIL] with the email address used for the purchase and the date. Approved refunds go back to the original payment method, normally within 10 business days.

[COMPANY_NAME], [COMPANY_ADDRESS].